vcv99's Privacy Policy
How your personal information is collected, processed, and kept secure — your privacy on the vcv99 platform is our top priority.
Introduction & Scope
This Privacy Policy ("Policy") describes how personal information of all users ("you" or "user") of the vcv99 platform is collected, stored, used, processed, and kept secure. vcv99 ("we", "us", or "platform") is an online gaming and betting service operated for Bangladeshi users.
By creating an account or using our platform, you are considered to have read and agreed to the terms of this Policy. This Policy forms part of our Terms and Conditions, and both documents apply together.
vcv99 never sells your personal information to third parties. Information is used solely to improve service quality, ensure security, and meet legal obligations.
vcv99 reserves the right to update this Policy at any time. For significant changes, we will notify you by email or through a notice on the platform. The latest version will always be available on this page.
What Information We Collect
Only the minimum information necessary to operate the vcv99 platform is collected. The types of information are described below:
2.1 Registration Information
When creating an account, you may be required to provide the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Payment method details (required details for bKash, Nagad, Rocket, or bank account)
2.2 Identity Verification Information
To process financial transactions and ensure account security, we may collect identity document information, such as:
- National Identity Card (NID) number or passport number
- Copy of a government-issued identity document (if required)
2.3 Transaction Information
All records of deposits, withdrawals, and betting transactions on the platform are stored. This includes the date, amount, and method details of each transaction.
2.4 Technical Information
When you use the vcv99 platform, certain technical information is collected automatically:
- IP address and device information
- Browser type and version
- Cookies and session data
- Activity logs on the platform (login times, pages visited, etc.)
Purpose of Information Use
Collected information is used only for the purposes listed below. vcv99 does not use information for any unauthorised purpose:
Account Management
Personal information is used to create, verify, and keep your account secure.
Transaction Processing
Payment information is used to properly process deposit and withdrawal requests.
Customer Support
Contact information is used to resolve your issues and provide 24/7 live chat support.
Fraud Prevention
Technical information is analysed to protect accounts and detect unauthorised activity.
Service Improvement
Usage patterns are analysed to improve platform functionality and user experience.
Legal Obligations
Information is used to comply with applicable laws and regulations, and to respond to lawful requests from government agencies.
Information Sharing with Third Parties
vcv99 never sells your personal information or transfers it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Payment gateways (bKash, Nagad, Rocket, and partner banks), cybersecurity firms, and technology infrastructure providers may have limited access to specific information in order to operate the service. These organisations work under strict confidentiality agreements and may not use the information for any other purpose.
4.2 Legal Requirements
In response to a court order, government investigation, or legal obligation, we may provide relevant information to the relevant authorities. Where legally permitted, we will endeavour to notify you in such cases.
4.3 Responsible Gaming Support
If you seek assistance under the Responsible Gaming programme, specific information may be shared with the relevant support organisation if needed — but only with your explicit consent.
vcv99 never shares your information with any external organisation for marketing or advertising purposes.
Cookies & Tracking Technologies
The vcv99 platform uses cookies and similar technologies to improve your experience and keep the platform running smoothly.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Keeping login sessions active, security verification | Deleted at end of session |
| Functionality Cookies | Saving language and preferences | Up to 30 days |
| Analytics Cookies | Analysing platform usage and improvement | Up to 90 days |
| Security Cookies | Preventing fraud and unauthorised access | Deleted at end of session |
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some key functions of the platform.
Data Security Measures
Industry-standard technical and organisational measures have been put in place to protect your information on the vcv99 platform:
- SSL Encryption (SSL/TLS): All data transmitted on the platform is protected by 256-bit SSL encryption, making it impossible for third parties to read.
- Encrypted Database: Sensitive stored information (passwords, payment details) is kept in encrypted form.
- Two-Factor Verification: If a suspicious login is detected on an account, an additional verification step is activated.
- Limited Access: Only authorised staff can access personal information, and every access is logged.
- Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.
- Firewall & DDoS Protection: Advanced security measures are active at the server level.
Despite these security measures, complete security on the internet cannot be guaranteed. We also ask that you keep your password confidential and avoid logging in on unsecured networks.
Data Retention Period
vcv99 retains your personal information only for as long as necessary. The retention periods for different types of information are noted below:
7.1 Active Accounts
While your account is active, all account information, transaction history, and communication records are retained.
7.2 After Account Closure
After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements. Once that period has passed, the information is securely deleted or anonymised.
7.3 Transaction Information
Financial transaction records may be retained for an extended period after account closure in accordance with applicable legal obligations.
For more details on retention periods, contact us at [email protected].
User Rights
Regarding your own information on the vcv99 platform, you have the following rights:
Right of Access
You have the right to request a copy of the information we hold about you.
Right to Rectification
You have the right to request that incorrect or outdated information be corrected.
Right to Erasure
Where there is no legal obligation to retain it, you may request that your information be deleted.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily suspended.
Right to Object
You have the right to object to the use of your information for specific purposes.
Right to Data Portability
You have the right to request a copy of your information in a structured, machine-readable format.
To exercise any of the above rights, email us at [email protected] or contact us via the platform's 24/7 live chat. We provide support in both Bengali and English.
Protection of Minors' Information
vcv99 is an adult gaming platform and is intended only for persons aged 21 or above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If we learn that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
If a guardian suspects that a minor is using the platform, they are requested to notify us at [email protected].
For more information on responsible gaming, please visit our Responsible Gaming page.
External Links & Third-Party Services
The vcv99 platform works with bKash, Nagad, Rocket, and bank transfer services for payment processing. These services have their own privacy policies and are operated by their respective organizations.
If you are redirected to an external gateway when making a payment, the privacy policy of that gateway will apply. vcv99 is not responsible for the privacy practices of third-party websites or services.
Before entering a payment gateway, verify the URL of that platform, and if you have any doubts, let us know via live chat.
Changes & Updates to the Policy
vcv99 may update this privacy policy at any time. Before changes take effect, we will:
- Update the "Last Updated" date at the top of the page;
- Send a notice to the registered email address for significant changes;
- Notify you of the changes when you log in to the platform.
Continued use of the platform after changes have been made will be considered acceptance of the updated policy. If you do not agree with the new policy, you may request that your account be closed.
Copies of previous versions are available upon request.
Contact & Complaint Resolution
If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. vcv99 takes all privacy-related requests seriously and aims to respond promptly.
Privacy Team — vcv99
Email:
24/7 live chat support is available directly on the platform.
Support is available in both Bengali and English.
To learn more about our gaming services, visit the About Us page or find answers to common questions in our FAQ.